The customer support that you'll get from your shared website hosting supplier is really important, no matter if you have pre-sales questions and you aren't a client yet, or you have some technical problem with an active account. Prompt and accurate information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual hosting supplier and not from a reseller. When you get a hosting account via a company that doesn't own its servers and it cannot access them right away, it's quite possible that you will wait for a few days to get a response to any query, so your web sites may stay offline for a long time. In comparison, a supplier which offers various options for communication and has a support crew available any time will assist you to right away and help you limit or fully avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Website Hosting

We supply 24/7 billing, customer and technical support for all our Linux shared website hosting. Even if you aren't our customer yet and you have questions, we will help you in a timely manner and give you the needed information, so as to give you the choice to make the very best decision when you acquire your new website hosting account. We're available at any moment, including holidays and weekends, and we provide several ways of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have a couple of phone numbers globally, so that you can call the one which is closer to you. The max response time for the e-mail messages and the tickets is one hour. The standard response time is no more than 15-20 minutes, so you can forget all about waiting for several days to receive assistance for some task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to test our support services even before you purchase a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and common questions. Our agents will help you find the best package or give you information about our servers, so as to confirm if the system requirements for your sites are met. When you're an active client, you can also get in touch with us via electronic mail or via our ticketing system, which can be accessed through the Hepsia web hosting Control Panel. We guarantee that if you use any of these 2 methods of correspondence, you will get a reply within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the web hosting services of other suppliers, even big ones, you're able to compare the reply time because it usually takes a full day for them to handle a ticket.

24/7 Customer Support in VPS Hosting

Using our Linux VPS hosting, you won't need to wait for more than one hour so as to get assistance for any kind of issue that you could have regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all of the tickets that you open via your billing Control Panel or emails that you send to our tech support team. In addition, we have local telephone numbers in a couple of countries globally plus a live chat service where we will help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the numerous means of communication, so whatever your question or issue is, there will always be someone to assist you quickly. When you need help with third-party software, that you cannot deploy or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we offer for all the VPS plans.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to have timely support in general, let alone if you operate a whole server, that's why each and every dedicated server that we provide includes 24/7 support with one-hour response time warranty whatever the problem. This service is cost-free for any problems with the server or the software that was installed from our admins through the setup, therefore you'll be able to contact us as many times as you'd like, even during holidays. You can either open a ticket from your billing area or you could send an e-mail, and the actual reply time for either of these rarely exceeds 30 minutes since we have administrators available 24x7x365. In case you need general info about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers we have on 3 different continents or you could take advantage of our live chat service and speak to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you're able to include to your server plan through your billing Control Panel.