A ticketing system is the most widely used medium of correspondence that web hosting companies offer to their clients. It is typically part of the billing account and is the most effective way to tackle an issue that takes a certain amount of time to investigate or that needs to be escalated to a server admin. Thus, all responses contributed by either side will be stored in the very same place in case somebody else wants to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which implies that you will need to sign in and out of at least two accounts in order to do a specific procedure or to reach the hosting company’s help desk team. In case you desire to administer a handful of domains and each one of them is hosted in its own account, you’ll need to use even more accounts at the same time. Also, it can take significant time for the provider to respond to your tickets.

Integrated Ticketing System in Shared Website Hosting

In stark contrast to what you may find with a lot of other web hosting companies, the ticketing system that we’re using with our Linux shared website hosting is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t have to remember different logon credentials, since you’ll be able to manage both your tickets and the hosting account itself from one single location. So, in case you’ve got a query or confront a predicament, you can contact our tech support team representatives immediately. Our ticketing system offers a clever search mechanism. This goes to say that even if you have sent numerous tickets through the years, you’ll be able to track down the one that you want without any efforts. Moreover, you can see knowledge base suggestions for troubleshooting common challenges.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was created with one goal in mind – that you should be able to manage everything connected to your semi-dedicated account from one location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or bump into a challenge, you can contact our help desk support team representatives momentarily without the need to go to a different system. You can browse through your web files or check a variety of account settings while posting a new ticket or reading the answer to an old one. In case you have lots of tickets and you want to find a particular one, you can take advantage of the intelligent search box, which is available in the Help section. We guarantee that you’ll receive a reply within the hour regardless of the essence of your query or problem.