A live chat is a real-time method of communication between a hosting provider's support team and its clients. It is a very efficient way to receive some info about the website hosting services or have some issue resolved because you're talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the reduced possibility of mistakes when you exchange data such as usernames or domain names, the faster response time as the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you're able to do something different while the agent investigates the issue involved. What's more, you're able to become a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the phone charges that you'll have to pay if you are calling to another country.

Live Chat Support in Shared Website Hosting

As a part of the support services that we supply for all of our Linux shared website hosting, you can find live chat support which is online 24x7, even on holidays. You can get in touch with us regardless if you already own an account or not, considering that we can support you with almost anything, ranging from supplying you with common info on our solutions in case you are not our client yet and you are thinking about purchasing one of the packages, to helping you with setting up an email account in an e-mail client. Part of the issues are more complex and time-consuming, therefore you'll need to employ the ticketing system that is integrated in our Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we offer is online every day, even on holidays and weekends. It is the most effective way to learn more details about our Linux semi-dedicated hosting if you do not have an account yet or to have some issue resolved in case you're a client and our customer care representatives will help you live regardless of the time of the day you join the chat. In case you're unsure which package is more appropriate for your websites, in case you need advice whether you should obtain a certain upgrade and how to obtain it or if you experience problems installing an email account on your computer system, you are able to contact us and we will give you the necessary info very quickly. The live chat is accessible even after our phone lines are off for the day, so when you have an account with us, you can be certain that you will always find timely help with any kind of question or issue that pops up.