One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from us, you can forget about waiting for hours and hours on end, or even one whole day, to obtain an answer to an e-mail or a trouble ticket. Regardless of when you contact us, we’ll assist you within no more than 60 minutes with any sales and technical enquiries that you may have. In reality, our real reaction time scarcely ever surpasses twenty-thirty minutes. As we are at your disposal night and day, you’ll always get help in a well-timed manner and we understand how essential that is in the digital age. As soon as you contact us, we will answer your enquiries. If you experience any technical problem, we will solve it on your behalf, or we will provide you with all the required information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a helpdesk ticket via your web hosting Control Panel or write an email related to your semi-dedicated server, you will receive a reply within maximum 1 hour. You can get in touch with us whenever you want with regard to billing, technical or general matters and due to the fact that we will be at your disposal 24-7, you will invariably receive help right on the spot. Depending on the specific issue or question, we’ll provide you with more details, rectify the obstacle if it’s been caused by something within our reach or tell you what steps to take in case you need to edit a particular setting for a web app that we can’t access. You can forget about waiting for a whole day for each reply. As a matter of fact, in the majority of cases we reply to tickets and emails within no more than 20-25 minutes.