Phone Support in Shared Website Hosting
All of our shared website hosting packages feature phone support 14 hours per day even on public holidays, therefore if you don't have an account yet, you are able to phone us and learn more about our services or if we meet the system requirements for your websites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so that you're able to contact the telephone number that is nearer to you. If you are a current customer, we will help you in a timely manner with any general and billing matters as well as with numerous technical matters to save you time and efforts - we are aware of the fact that in some cases it is more convenient to talk to a live person to get things done instantly. Certainly, some issues simply cannot be resolved over the phone, so in such a case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we supply include real-time phone support for fourteen hours a day. In case you're not sure which plan will be suitable for your websites, you'd like to find out more about a plan's specifications or you'd like to have any other info about our services, you have the option to call any of the local numbers which we have in the United States of America, the United Kingdom and Australia and our customer support agents will assist you. If you currently own an account, you can contact us about general and sales issues, although we're usually able to help with a variety of tech issues as well. For entirely tech troubles you'll need to employ our integrated ticketing system where the correspondence between you and our technical support crew will be in one place, which is the best option if your problem can take more time to be resolved or it has to be escalated to our sysadmins.