Technical Support Channels
A One–Hour Ticket Response Time Guarantee
All your assistance requests will be attended to within maximum 60 minutes after the support ticket or email has been received. If your issue calls for additional assistance from a system administrator, we will forward the ticket or the email to the person on duty, right away and will leave a comment to inform you that more time will be needed for reaching the optimal solution. Furthermore if you order the Admin Services package, all of the services included there will be executed whenever you decide.
A Top–Class Help Desk Service
Our help desk support team will be online for you 24–7–365 should you need assistance with the Web Hosting Control Panel or with any of the apps that we pre–install for you on the dedicated web hosting server. And if you need help with the day–to–day admin tasks on your dedicated hosting server, you can have a glance at the Admin Services package, that includes backup hard disk space, Operating System updates every week, installation and troubleshooting procedures, server monitoring and rebooting services, etc.
An Intuitive Help Section
We have equipped the Web Hosting Control Panel with an extensive knowledgebase, which offers detailed explanations of its features and functionalities. Also, we have shot exhaustive video tutorials that will further teach you how to perform a particular action or resolve a regularly encountered issue. The how–to articles and the tutorial video clips are readily reachable from each section of the Web Hosting Control Panel via the Help and Videos buttons located in the top right corner.