Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Solution Guarantee

  • Our team of specialists will do their best to reply to your assistance requests within up to 1 hour. If, however, the difficulty you have experienced calls for assistance from the Administrators’ =Department,= we will address the ticket to the person on shift and will submit a reply to tell you.

  • Top quality support service

  • Professional Customer Help Service

  • We will be working for you night and day to supply guidance and customer support and also to aid you with any problem that you may have when administering your virtual server. We can easily support all pre–installed programs, including your Operating System, server administration panel (dependent upon the VPS type) and the Web Hosting Control Panel made entirely by our company.

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Web Hosting Control Panel that is available free–of–charge with your VPS offers an inbuilt collection of articles. One can find a range of illustrative how–to posts and a range of step–by–step video courses that show all the basic web site supervision jobs. You can gain access to them by pressing the Help or Video control keys in the upper right side of each Control Panel section.